Consumer information

What to know before you take out pet insurance through PetPolis

Insurance intermediary

Who we are
Sole proprietor Oleksandr Harbuz, tax ID 3133918293. PetPolis is this sole proprietor’s online insurance service.
Address
Apt. 89, 105 Traktorobudivnykiv Ave., Kharkiv 61120, Ukraine
Type
Insurance agent. We act on behalf of INGO Insurance Company under an agency agreement. Your insurance contract is concluded directly with the insurer.
NBU register
Entry No. 00008878 in the National Bank of Ukraine register of insurance intermediaries, check at kis.bank.gov.ua
Separate units
None
Documents
Agency agreement with INGO (UA) · Extract from the State Register (UA)

Insurer

Name
JSC “Insurance Company “INGO” (АТ «СК «ІНГО»), EDRPOU code 16285602
Licence
Extract from the State Register of Financial Institutions of 26.04.2024 No. 27-0024/32802 on reissuing the insurance licence
Address
33 Bulvarno-Kudriavska St., Kyiv 01054, Ukraine
Website
ingo.ua · Insurer’s public and financial information

Insurance product “Kit i Pes”

Insurance class
Class 9 “Insurance of property against damage caused by hail, frost and other events (including theft, robbery, intentional damage / destruction of property), other than events defined in class 8”
Terms
The general terms of the standard insurance product and the information document were approved by INGO order No. 154 of 11.08.2026
Documents
General terms “Kit i Pes” (PDF, Ukrainian)
Standard insurance product information document (PDF, Ukrainian)
Product page on the insurer’s website
Key points
Sum insured UAH 35,000, no deductible, term 6, 9 or 12 months, territory Ukraine. Payout limits by injury type, exclusions and what to do are set out in the documents above. Please read them before paying.

Payment and payouts

Premium
You pay the premium online via the Portmone payment service directly to INGO’s account. The intermediary has no account for receiving payments.
Claim payouts
Payouts are made by the insurer to your bank details. They do not pass through the intermediary’s account.
Our commission
The insurer pays us a commission out of the premium it receives. There is no separate fee for our services; you pay only the insurer’s price for the policy.
Assistance services
The “Kit i Pes” product does not include assistance services

Insured event

Notify
INGO: +38 044 490 27 47, +38 067 246 80 07, +38 050 119 01 47, cc@ingo.ua, Telegram bot @INGOofficial_bot. Notify within 2 working days.
Help
We will tell you which documents to collect: 0 800 21 76 75, petpolis.main@gmail.com

Personal data

What we collect
The data you enter when applying: name, date of birth, tax ID, ID document, address, phone, e-mail and your pet’s details.
Why
Only to conclude and service the insurance contract. The data is passed to INGO as a party to the contract and is not shared with anyone else except as required by law.
Basis and rights
Your consent, given before payment, and the Law of Ukraine “On Personal Data Protection”. You can request, correct or withdraw your data by writing to petpolis.main@gmail.com.

How to complain

To us
petpolis.main@gmail.com, 0 800 21 76 75, address above
To the insurer
INGO, cc@ingo.ua, 33 Bulvarno-Kudriavska St., Kyiv 01054. Complaint procedure: ingo.ua, section “Internal regulations”.
National Bank of Ukraine
9 Instytutska St., Kyiv 01601 · 0 800 505 240, +380 44 298 65 55 · nbu@bank.gov.ua · bank.gov.ua/ua/consumer-protection
Court
You also have the right to go to court

This information is disclosed under Articles 86–88 of the Law of Ukraine “On Insurance” and regulations of the National Bank of Ukraine.

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